Cancellation & Refund Policy
At ZepQuest, we prioritize your satisfaction and trust in our Digital Products, Services, and Solutions. To maintain transparency, this policy outlines the terms for refunds and cancellations to ensure a straightforward and fair process.
Refund Eligibility
We offer refunds under the following circumstances:
Incorrect Service: If you receive a service or solution that does not match your purchase, contact our Customer Support team at info@zepquest.com within 7 days. We will investigate the issue and, if warranted, provide the correct service or issue a full refund.
Termination: ZepQuest reserves the right to terminate your access to services for reasons including, but not limited to, violations of our Terms & Conditions.
Requesting a Refund
To request a refund, follow these steps:
Non-Eligible Refunds
Refunds will not be provided under the following circumstances:
Refund Process
Refund requests must adhere to the following process:
Refund Period
The refund period is specified in your service agreement or purchase terms. Refunds requested outside of this timeframe will not be processed.
No-Refund Items
Certain items and services are non-refundable, including:
Updates to the Policy
ZepQuest reserves the right to update this Cancellation & Refund Policy at any time without prior notice. Updates will be reflected on this page with the revised effective date. We encourage periodic review of this policy to stay informed.
Contact Us
If you have any questions or need further assistance regarding our Cancellation & Refund Policy, please reach out to our Customer Support team:
Your satisfaction remains our priority. If you encounter any issues, do not hesitate to contact us. We are committed to ensuring a seamless and fair resolution for all our clients.
